Frequently Asked Questions

Q: How will the movers know what items to take and what to leave behind?
A: Keeping the lines of communication open with your moving crew is critical during both the packing and moving process. If you have some items that should stay behind at your old home and some that go to your new home, you must clearly mark which is which. In order to avoid inadvertently leaving something behind or discarding a valuable item, your moving crew will move ALL items in your home, unless instructed otherwise. It is your responsibility to walk through your old home and do a final check for any overlooked items before the moving trucks departs for your new home.

Q: What should I do with the food in my refrigerator and other perishables?
A: Arrange for a cooler to transport such items. Your refrigerator can not be moved with food in it.

Q: How long do you have to wait to plug in a fridge after moving it?
A: In general, you should wait 2-3 hours. If the fridge was layed down, you should wait 5 to 6 hours. However, this is only required if you laid it down on the wrong side. This problem can be virtually eliminated by laying it down with the suction line, (the largest diameter pipe coming out of the compressor) downward.

Q: Can the crew members arrange the furniture to my liking in my new home?
A: Absolutely. However, please remember that you are charged by the hour, so a significant amount of time spent rearranging the furniture will add to the total cost of the move. Having a plan in mind before arriving at your new home will save a lot of time and money.

Q: I've got possessions that I want treated with extra-special care. How can I guarantee this?
A: You should consider moving jewellery, artwork, pictures and other small valuables yourself in your vehicle. As for larger valuables, point these items out to your moving crew. You should feel confident that your movers will pay special attention to any items you have designated as having high monetary or sentimental value. Most moving companies will have some variation of a "high value declaration" form and will request that you itemize all such items to ensure that they receive special attention.

Q: If I have items that I absolutely need on move day, should I point them out to my crew?
A: With essentials such as medication, cosmetics, toiletries, a change of clothing, bed linens, towels, and toilet paper that will be needed immediately upon arrival at your new home, you may wish to transport them yourself in your personal vehicle. Alternatively, mark these boxes and draw them to the crew's attention, giving them specific instructions as to where to place the boxes in your new home.